Customer Service

• Terms and Condtions of Trade
• Shipping & Delivery
• Privacy Policy
• Credit Application
• Credit Reporting Policy
  
• Collection Notice
• Statement of Notifiable Matters
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Wilson Timbers will deliver your quality timber and hardware right to your door… in the quickest possible time!

Our fleet of trucks service the Greater Brisbane area daily. Our standard delivery service uses an 8 tonne Crane Truck. If your order is unable to be delivered on this, additional freight charges will apply. 

If you live outside the Greater Brisbane Area, or if you are an interstate customer, simply enter your address when applying for a quote. Wilson Timbers will inform you of the delivery charge as soon as possible. If  you have any inquiries regarding delivery, please contact us for more information.

Returns & Replacements

Refer Wilson Timbers Pty Ltd Terms and Conditions of Trade and adhering to the Australian Consumer laws as per the ACCC.

Ordering

You may order via the webshop , contact form or by calling our sales staff on 07 3277 1988,

Payment, Pricing & Promotions

Payment can be made by Direct Deposit, Credit Card ( Visa / Mastercard ) – 1.5% surcharge , American Express (3 % surcharge ) , Eftpos or Cash. Cheque deposits must be confirmed cleared funds before goods are collected or delivered.
Prices may change without notice.  ( E & OE ) 

From time to time Wilson Timbers Pty Ltd will hold Sales Promotions - If you would like to participate in any future promotions you can register and select the " Promotions " option. You will receive emails advising you of the latest offers. 

Viewing Orders

Simply login with your username and password  to enable access to your order history.

Updating Account Information

Simply login with your username and password  to enable access to your order history.

We are located at 13 Davey Street Moorooka Q 4105